FAQ

The questions we get most.

About the service

We don't sell groceries — you do. You shop at the stores you already trust, pay them directly, and upload receipts. We handle pickup, consolidation, cold-chain transport, and delivery to remote locations. There's no marketplace, no substitutions, no markup on goods. You pay us only for the logistics.

Schedules and timing
Receipts and payment
At the property
Edge cases

Didn't find what you're looking for?

Talk to the concierge